Refunds and Returns
- You can return any Product within 30 days of the date of your Order, provided that the Product:
- (a) is new, not washed, and unused;
- (b) has its packaging intact, untorn, or undamaged; and
- (c) is in ready-to-sell condition as permitted by us
- If we are of the view that the returned Product does not fulfil the returns criteria, we may, at our discretion refuse the return of the Product or offer an exchange or gift card instead.
- We will only process your refund after we have received and inspected the returned Product. All refunds will be made through your original payment method.
However, please note that we will reduce the amount of your refund to reflect any reduction in the value of the returned Product.
- Service fees (if applicable) are not refundable, unless otherwise permitted by us.
- For credit card and debit card, refunds will be done via the initial payment mode and will be processed according to bank or card issuer.
- For other payment method, refunds will be done via bank transfer only. Please note that refund will be processed within 60 working days (Monday to Friday exclude public holidays) after confirmation of refundable sums.
- You can either return a Product to our address at 189/1 Moo 9 Panthong Rd., Bangnang, Panthong, Chonburi 20160, Thailand, or you can request that our service providers collect the Product from your address.
- You can contact us at firstname.lastname@example.org if you need our service providers to collect the Product from your address. You will need to provide us with your Order number, the details of the Product to be returned, and the delivery receipt when you contact us. Collection fees are applicable, unless you are returning the Product to us as a result of a mistake committed by us, and we will advise you of such fees when we process your request. Upon receipt of the applicable collection fees, we will then arrange for our service providers to collect the Product from your address.